OUR SALON - House Of Gray UK

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At this time we are unable to take on new customers. But you can get added to our waiting list.

In event of cancellations, we will go through our waiting list to offer new customers a space.

Please send us an email via the contact form to get added to our waiting list.

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COAT CONDITION – DEMATT

At Grace’s Grooms we believe in HUMANITY BEFORE VANITY.

It is the sole responsibility of the pet owner to maintain your pet’s coat at home between professional grooming visits. When a dog is presented with knots in their coat, whilst every effort may be taken to preserve length if preferred, a shorter clip may be deemed necessary for the comfort and welfare of your dog.

We follow guidelines set out by the Animal Welfare Act. The de-matting process requires additional time and care, to ensure your pet is comfortable throughout and prevent injury or further discomfort. This often damages or blunts our tools, as this often has to be done on a ‘dirty’ coat pre-bathing, as matts can become tighter when wet. All of this will incur additional fees. In the event of severely matted or pelted coats, a short clip off may be the only kind option. This may uncover hidden skin issues, sores etc which you will be encouraged to seek veterinary advice for.

The groomer offer is not liable for any hidden health issues caused by coat neglect.

Prevention is always best – so more frequent visits or tips for home grooming will be advised appropriately.

We are not here to judge. Life happens. But we do have a duty of care to ensure you pet is comfortable and free from discomfort, first and always.

A cute haircut is always secondary.

CANCELLATION & LATE POLICY

From Oct 2019

Grace’s Grooms requires a minimum 24 hrs notice to cancel any appointment.

Choosing to cancel an appointment less than 24 hrs, you will be expected to pay 50% of your dog’s groom fee before any further appointments will be rebooked.

I understand that in some special cases last minute cancellations can’t be helped, so I reserve the right to waive this fee depending on circumstances.

As a small business, please understand I rely solely on continued custom for my income.

From May 2020

In response to the pandemic, the salon must enforce stricter arrival & collection times.

Each appointment is scheduled so that no two customers should cross over & maintain social distancing. If you arrive early, please wait in your car/away from the gate & contact me first. Please consider some dogs with me may be dog reactive and need this space.

If you arrive more than 10 mins late, you may be asked to rebook & expected to pay 50% of groom fee to cover part loss of income. As I work 1-1, lateness causes a knock on effects for other appointments.

WHAT OUR CUSTOMERS SAY

Laura is an expert dog groomer with a real love for dogs. Would not consider taking Sasha and Teddy anywhere else. She’s brilliant !!

Kim

Grace’s Grooms is a friendly, professional salon with a dedicated owner who really gets to know your dog and cares for their every need. Also offers a good range in healthy pet treats, which even my fussy dog enjoys! Highly recommended.

Diane

Laura always gives a hassle free experience when grooming our dogs, from booking to payment. You can tell how much she loves animals and can be sure they are being well looked after in her care. Prices are very reasonable and she took on our hyper bulldozer of a dog Dexter (large Staffy Cross) without question or hesitation. Wouldn’t use anyone else!

⭐️⭐️⭐️⭐️⭐️

Karl

I have taken my dogs to Laura for almost two years. She always prioritises the dogs welfare. What I particularly like is that she allows them time to rest or stop for cuddles during the process. My little Ella is a wriggler and likes lots of cuddles while she is there. I highly recommend Grace’s Grooms! ????

Gail

Laura has been on hand from the very beginning giving help and advice, since Ollie first went for his puppy visit he has loved it !!!

1 get an update throughout his visit, he LOVES the treats and fuss he gets.

He comes home lovely and fresh and can’t wait for his next visit.

I would go anywhere else !!!!!! And always recommend Grace’s Grooms 10/10 from me and Ollie.

Kelly

Wouldn’t go anywhere else! Laura is such a lovely, caring dog groomer and person! Always sends us photos of Bailey getting his haircut and keeps us updated while he’s in her care. Answers any questions or queries we have and top quality service with a great price!

Louise

Friendly, professional and caring service from Laura. She takes time to put both my dogs dogs at ease, she really cares about her job and really looks after your pets. I can’t recommend her highly enough, definitely a 5 star groomer.

Christine

I have been with Laura from my shih tzu Teddy being a puppy. Laura is soo patient with Teddy as he has a heart condition & gets worked up easily & Laura takes her time with him. Teddy loves going to see Laura and he always comes out looking ready for crufts, always very handsome & always cut exactly how I like it. I definitely recommend Grace’s Grooms, I have already had a few people go to graces grooms through my recommendation.

Danielle

Laura is absolutely fantastic with our cockapoo, Jax. She has groomed him since he was a puppy and he loves her. Laura is always really patient with him, despite the fact he isn’t always the easiest client!! She is a talented groomer and always makes Jax look amazing – he gets lots of compliments! Overall, I couldn’t recommend Grace’s Grooms highly enough.

Nicola

Have been taking my boy Thomas to Laura for over 2 years now and she is absolutely fabulous at what she does. My boy loves going to see her and getting his “makeover”. Laura does a fantastic job of hand stripping Thomas who is my beautiful BT/Cairn cross. Laura knows him well now and grooms him with great care & tenderness. She takes time to ensure his experience is simply the best.

Laura loves Thomas (we see how much when he runs too her as soon as he sees her) and Thomas adores Laura and for us that means everything.

I always know he’s in good hands with Laura @Grace’s Grooms.

Rita

Would not take our little pooch anywhere else!! Laura really cares for the dogs and works wonders with her scissors!! Our dog is normally hyper, but after being at Grace’s Grooms she is so relaxed, smells and looks amazing!! She cannot wait for her next visit (and neither can we)!

Hannah

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