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OUR HAPPY CUSTOMERS

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BEFORE & AFTER

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REQUEST AN APPOINTMENT

At this time we are unable to take on new customers. But you can get added to our waiting list.

In event of cancellations, we will go through our waiting list to offer new customers a space.

Please send us an email via the contact form to get added to our waiting list.

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COAT CONDITION – DEMATT

At Grace’s Grooms we believe in HUMANITY BEFORE VANITY. 
 
It is the sole responsibility of the pet owner to maintain your pet’s coat at home between professional grooming visits. When a dog is presented with knots in their coat, whilst every effort may be taken to preserve length if preferred, a shorter clip may be deemed necessary for the comfort and welfare of your dog. 
 
We follow guidelines set out by the Animal Welfare Act. The de-matting process requires additional time and care, to ensure your pet is comfortable throughout and prevent injury or further discomfort. This often damages or blunts our tools, as this often has to be done on a ‘dirty’ coat pre-bathing, as matts can become tighter when wet. All of this will incur additional fees. In the event of severely matted or pelted coats, a short clip off may be the only kind option. This may uncover hidden skin issues, sores etc which you will be encouraged to seek veterinary advice for.
 
The groomer offer is not liable for any hidden health issues caused by coat neglect. 
 
Prevention is always best – so more frequent visits or tips for home grooming will be advised appropriately.
 
We are not here to judge. Life happens. But we do have a duty of care to ensure you pet is comfortable and free from discomfort, first and always. 
 
A cute haircut is always secondary.
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CANCELLATION & LATE POLICY

From Oct 2019

Grace’s Grooms requires a minimum 24 hrs notice to cancel any appointment.

Choosing to cancel an appointment less than 24 hrs, you will be expected to pay 50% of your dog’s groom fee before any further appointments will be rebooked.

I understand that in some special cases last minute cancellations can’t be helped, so I reserve the right to waive this fee depending on circumstances.

As a small business, please understand I rely solely on continued custom for my income.

From May 2020

In response to the pandemic, the salon must enforce stricter arrival & collection times.

Each appointment is scheduled so that no two customers should cross over & maintain social distancing. If you arrive early, please wait in your car/away from the gate & contact me first. Please consider some dogs with me may be dog reactive and need this space. 

If you arrive more than 10 mins late, you may be asked to rebook & expected to pay 50% of groom fee to cover part loss of income. As I work 1-1, lateness causes a knock on effects for other appointments.

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